The technical support agent also stated that "the game only runs on old operating sytems, for some reason" he even escaned my computer, or something like that, so he could detect any problem related to my computer and not the game, everything seem fine, my computer was updated and all, everything was ok with my computer, the problem seems to be related to the game itself, thats what i think, since at the end of the day the best thing the agent could do was to give me a free key for a game of the same value. An EA support guy but didn't seem to have a clear answer for the problema, i think he just didn't have the experience to handle such problem. In my case the game just never worked NEVER, and to be honest i'm kinda tired of even trying. look, the game will never work on any computer that has rather Windows 10 or Windows 8.1, for some reason the game is not patched so it can work with new operating sytems.
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